Contact information
CONTACT INFORMATION
Last updated: 11 September 2026
Thank you for visiting Pollyngrey.
If you have any questions regarding your order, delivery, returns, refunds, products or our store policies, our customer support team is available to assist you.
Customer Support
Brand: Pollyngrey
Website: Pollyngrey.store
Email: help@Pollyngrey.store
For the fastest assistance, please include your order number when contacting us about an existing order.
Order Enquiries
For questions regarding:
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order status;
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order confirmation;
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product availability;
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incorrect order details; or
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changes requested before dispatch,
please contact:
Please contact us as soon as possible if you notice an error in your order details. We cannot guarantee that changes can be made once an order has been processed or dispatched.
Shipping & Delivery Enquiries
For assistance with:
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delivery status;
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tracking information;
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delayed parcels;
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missing parcels;
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damaged deliveries; or
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delivery address issues,
please contact:
Where available, please provide your order number and tracking information.
Returns & Refunds
For questions regarding:
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returns;
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order cancellations;
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refunds;
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faulty products;
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damaged products;
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incorrect items; or
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exchanges,
please contact:
Please refer to our Return & Refund Policy for further information about your rights and our returns process.
Product Enquiries
If you require assistance regarding:
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sizing;
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colours;
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product specifications;
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materials;
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fit; or
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product availability,
please contact us before placing your order.
Email: help@Pollyngrey.store
Complaints
We aim to provide a high standard of customer service.
If you are dissatisfied with your experience, please contact us at:
Please provide:
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your full name;
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order number, where applicable;
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a description of the issue; and
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any relevant supporting information.
We will review your complaint and respond as reasonably as possible.
Submitting a complaint does not affect your statutory consumer rights.
Business Information
Trading Name: Pollyngrey
Website: Pollyngrey.store
Email: help@Pollyngrey.store
The legal business name and geographic address should be completed with the genuine details of the trader operating Pollyngrey.store before this page is published.
Customer Service Communications
When contacting us, please do not send sensitive payment information such as:
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full card numbers;
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CVV or security codes;
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online banking passwords; or
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account passwords.
We will never require your full payment card security details by email.
Statutory Rights
Nothing on this Contact Information page limits or excludes any rights available to consumers under applicable UK law.
If you have concerns relating to a purchase, you may also have rights under applicable UK consumer protection legislation.
Contact Pollyngrey
Pollyngrey
Website: Pollyngrey.store
Customer Support: help@Pollyngrey.store
We recommend keeping your order confirmation and order number until your purchase, delivery and any applicable return period have been completed.