Legal notice

LEGAL NOTICE

Last updated: 11 September 2026

This Legal Notice provides information regarding the ownership, operation and use of Pollyngrey.store.

Please read this notice together with our Terms of Service, Privacy Policy, Return & Refund Policy, Shipping Policy and other applicable store policies.

1. Website Information

Trading Name: Pollyngrey
Website: Pollyngrey.store
Customer Support Email: help@Pollyngrey.store

Pollyngrey operates as an online menswear retailer offering clothing, accessories and related fashion products.

2. Trader Information

The trader responsible for operating Pollyngrey.store must provide the legally required business information applicable to its legal structure.

Where applicable, this information includes:

These details must be completed with genuine business information before publication where required by applicable law.

3. Website Operator

Pollyngrey.store is operated by the trader identified in the business information above.

The operator is responsible for the commercial activity conducted through the website, subject to applicable UK law.

For general enquiries, please contact:

help@Pollyngrey.store

4. Nature of the Website

Pollyngrey.store is an e-commerce website intended primarily for the retail sale of menswear and related products to consumers.

The website may provide:

product descriptions;
product photographs;
sizing information;
prices;
promotional information;
shipping options;
customer support information; and
other information relating to our products and services.

5. Consumer Information

Before completing an order, customers will be provided with relevant information required under applicable UK consumer law.

This may include:

the main characteristics of the goods;
the identity and contact details of the trader;
the total price;
applicable taxes;
delivery charges;
payment arrangements;
delivery arrangements;
cancellation rights;
return information; and
any other mandatory pre-contract information.

Nothing on Pollyngrey.store is intended to restrict statutory consumer rights.

6. Pricing

Prices displayed on Pollyngrey.store will be presented clearly before an order is completed.

Where applicable, the checkout process will show:

product prices;
taxes required to be included or disclosed;
delivery charges;
optional services selected by the customer; and
the total amount payable.

Optional charges will not be added without the customer's consent.

7. Orders and Contracts

Customers will be given an opportunity to review relevant order information before submitting an order.

The checkout process will make clear when placing an order creates an obligation to pay.

After an order is placed, confirmation will normally be sent electronically.

Further information regarding contract formation is provided in our Terms of Service.

8. Intellectual Property

Unless otherwise stated, the content made available through Pollyngrey.store may be owned by, licensed to or lawfully used by Pollyngrey.

This may include:

the Pollyngrey name;
logos;
brand elements;
product photographs;
graphics;
written content;
website layouts;
icons;
designs; and
other original material.

Content protected by intellectual property rights must not be copied, reproduced, distributed, modified, published or commercially exploited without permission, except where permitted by law.

9. Trade Marks

The names, logos, marks and branding displayed on Pollyngrey.store may be protected by applicable trade mark and intellectual property laws.

Any third-party trade marks displayed on the website remain the property of their respective owners.

Their appearance does not automatically imply sponsorship, partnership or endorsement unless expressly stated.

10. Product Information

We take reasonable care to ensure that product information is accurate.

However, minor differences may arise between products and their online presentation due to factors such as:

screen settings;
photography;
lighting;
manufacturing tolerances; or
natural material variation.

Nothing in this section limits your rights where goods are faulty, materially misdescribed or otherwise fail to comply with applicable consumer law.

11. Website Accuracy

We aim to keep information on Pollyngrey.store accurate and reasonably up to date.

However, occasional errors may occur.

Where we become aware of a material error relating to:

price;
product information;
availability;
delivery information; or
another important aspect of a transaction,

we will take reasonable steps to correct it.

We will not knowingly provide materially misleading information to consumers.

12. Website Availability

We aim to keep Pollyngrey.store accessible and functioning correctly.

However, access may occasionally be interrupted because of:

maintenance;
technical issues;
security updates;
hosting problems;
software changes; or
circumstances outside our reasonable control.

Temporary website unavailability does not remove rights arising from orders already placed.

13. External Links

Pollyngrey.store may contain links to third-party websites.

These links may be provided for convenience or additional information.

Unless expressly stated otherwise, Pollyngrey does not control independent third-party websites and is not responsible for their content, availability, privacy practices or separate terms.

14. Third-Party Services

We may use third-party service providers to support our online operations.

These services may include:

website hosting;
payment processing;
delivery and logistics;
analytics;
fraud prevention;
customer service systems; and
communications.

The use of third-party providers does not remove obligations imposed on Pollyngrey by applicable consumer law.

15. Payment Providers

Payments made through Pollyngrey.store may be processed through authorised third-party payment providers.

Payment options available to customers will be displayed during checkout.

Customers should never send complete card security information by email.

16. Shipping and Delivery

Information concerning available shipping methods, delivery estimates and delivery-related conditions is provided in our Shipping Policy.

Our current options may include:

Standard Shipping
Estimated delivery: 5–12 business days
Cost: Free

Express Shipping
Estimated delivery: 5–8 business days
Cost: Paid, with the applicable charge displayed at checkout.

Applicable statutory delivery rights remain unaffected.

17. Returns and Refunds

Information regarding cancellations, returns, refunds and faulty goods is provided in our Return & Refund Policy.

Nothing contained in our store policies removes any mandatory rights available to consumers under UK law.

18. Privacy and Personal Data

Personal information collected through Pollyngrey.store will be handled in accordance with applicable data protection law and our Privacy Policy.

Depending on the circumstances, this may include information used to:

process orders;
arrange delivery;
provide customer support;
prevent fraud;
process payments;
comply with legal obligations; and
operate the website.

19. Cookies and Similar Technologies

Pollyngrey.store may use cookies and similar technologies.

Where required, visitors will be given appropriate information and controls regarding non-essential cookies.

Further information should be provided through our Cookie Policy or cookie management interface.

20. Commercial Communications

Marketing communications will only be sent where permitted under applicable law.

Customers may be able to unsubscribe from marketing communications by using the unsubscribe method provided or by contacting us where appropriate.

Transactional messages relating to purchases are treated separately from marketing communications.

21. Customer Reviews

Where Pollyngrey.store displays customer reviews, we aim to present them in a manner that does not mislead consumers.

We will not knowingly:

publish fabricated consumer reviews;
falsely represent reviews as genuine;
manipulate reviews in a materially misleading manner; or
hide material information about incentivised reviews where disclosure is required.

22. Unfair Commercial Practices

Pollyngrey aims to conduct its commercial activities fairly and transparently.

We will not knowingly engage in practices prohibited by applicable UK consumer protection law, including materially misleading actions, misleading omissions or other prohibited unfair commercial practices.

23. Promotions

Promotional claims, discounts and special offers will be presented subject to any clearly disclosed conditions.

Where an offer is subject to:

a specific duration;
qualifying products;
stock availability;
customer eligibility; or
another material restriction,

relevant information will be provided clearly.

24. Limitation of Liability

Nothing in this Legal Notice excludes or restricts liability where doing so would be unlawful.

In particular, nothing is intended to exclude or restrict liability for:

fraud or fraudulent misrepresentation;
death or personal injury caused by negligence where such liability cannot legally be excluded;
mandatory statutory consumer rights; or
any other liability that cannot lawfully be excluded or restricted.

25. No Professional Advice

General information provided through Pollyngrey.store is intended to assist customers in relation to our products and services.

Unless expressly stated otherwise, website content should not be interpreted as legal, financial, medical or other professional advice.

26. Applicable Law

Pollyngrey.store operates subject to applicable laws and regulations relevant to online retail and consumer transactions.

Relevant legislation may include, where applicable:

Consumer Rights Act 2015;
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
Digital Markets, Competition and Consumers Act 2024;
applicable electronic commerce legislation;
applicable data protection legislation;
applicable privacy and electronic communications rules; and
other legislation relevant to the trader's legal structure and activities.

27. Consumer Rights

Nothing contained in this Legal Notice, our Terms of Service or another store policy is intended to exclude or reduce statutory rights that cannot legally be excluded.

If a store policy conflicts with a mandatory consumer protection rule, the mandatory legal requirement will prevail.

28. Complaints

If you have a complaint regarding Pollyngrey.store, an order or our services, please contact: