Terms of service

TERMS OF SERVICE

Last updated: 11 September 2026

Welcome to Pollyngrey.

These Terms of Service (“Terms”) govern your use of Pollyngrey.store and any purchase you make through our website.

Throughout these Terms, the terms “Pollyngrey”, “we”, “us” and “our” refer to the trader operating Pollyngrey.store. The terms “you”, “your”, “customer” and “consumer” refer to the person accessing the website or purchasing products from us.

By using our website or placing an order, you agree to these Terms.

Nothing in these Terms excludes, limits or otherwise affects any statutory rights that you have as a consumer under applicable UK law.

Website: Pollyngrey.store
Customer support: help@Pollyngrey.store

Our full trader and business contact information is provided on our Contact Information and Legal Notice pages.

1. ABOUT POLLYNGREY

Pollyngrey is an online menswear retailer offering clothing, accessories and related fashion products through Pollyngrey.store.

These Terms apply to consumers purchasing goods from our website for personal use.

If you are purchasing products wholly or mainly for business, resale or commercial purposes, different legal rights may apply.

2. APPLICABLE CONSUMER LAW

Our relationship with consumers is subject to applicable UK consumer protection legislation, including, where relevant:

  • the Consumer Rights Act 2015;

  • the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • the Digital Markets, Competition and Consumers Act 2024;

  • applicable electronic commerce legislation;

  • applicable data protection and privacy legislation; and

  • other mandatory UK laws and regulations applicable to online retail.

Nothing contained in these Terms is intended to remove or reduce any legal right or remedy that cannot lawfully be excluded.

If any part of these Terms conflicts with a mandatory consumer right, that statutory right will prevail.

3. ELIGIBILITY TO PURCHASE

By placing an order through Pollyngrey.store, you confirm that:

  • you are legally capable of entering into a binding contract;

  • the information you provide is accurate and complete;

  • you are authorised to use the payment method submitted;

  • you are purchasing products for lawful purposes; and

  • where age restrictions apply to a product, you satisfy the applicable legal requirements.

We reserve the right to decline an order where we reasonably believe that it involves fraud, misuse, unlawful activity or a breach of these Terms.

4. INFORMATION ABOUT OUR PRODUCTS

We take reasonable care to ensure that product descriptions, photographs, specifications, colours, sizes and other information displayed on Pollyngrey.store are accurate.

However, the appearance of colours may vary slightly depending on:

  • your device;

  • screen settings;

  • lighting conditions;

  • photography; or

  • manufacturing variations.

Minor variations that do not materially affect the product do not necessarily mean that the product is defective.

Nothing in this section limits your statutory rights where goods are:

  • not as described;

  • not of satisfactory quality;

  • not fit for a relevant purpose; or

  • otherwise not in conformity with the contract.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your basket does not reserve that product.

In rare circumstances, a product may become unavailable after you place an order.

If we cannot supply an item you have ordered, we will notify you as soon as reasonably possible and, where payment has already been taken, provide an appropriate refund.

We will not substitute a materially different product without your agreement.

6. PRICES

Product prices will be displayed on Pollyngrey.store before you place an order.

We aim to ensure that all prices are accurate.

The total amount payable, including any compulsory charges and applicable taxes that must legally be included or disclosed, will be shown before you complete your purchase.

Delivery charges, where applicable, will also be clearly displayed or calculated before you place the order.

We will not add optional charges without your express consent.

7. PRICING ERRORS

Despite our reasonable efforts, a product may occasionally be incorrectly priced.

If we discover an obvious pricing error before accepting your order, we may contact you and give you the option to purchase the product at the correct price or cancel the order.

We will not rely on this provision to make arbitrary price changes after a binding contract has been formed.

If an order is cancelled because of a genuine pricing error and payment has already been taken, the relevant payment will be refunded.

Your statutory rights remain unaffected.

8. PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes and special campaigns may be subject to additional conditions displayed at the time of the promotion.

Unless expressly stated otherwise:

  • promotions cannot be exchanged for cash;

  • promotional codes must be entered before completing checkout;

  • promotional offers may apply only to eligible products;

  • promotions may be limited to a specified period or stock availability; and

  • different promotional codes may not be combined.

Any promotional condition will be presented fairly and transparently.

We will not use misleading discounts, false urgency, hidden mandatory charges or other unfair commercial practices.

9. PLACING AN ORDER

Our website will allow you to review your basket and correct relevant errors before completing your order.

Before placing an order, you will be shown relevant information including, where applicable:

  • the products selected;

  • quantities;

  • product prices;

  • delivery options;

  • delivery charges;

  • applicable taxes or compulsory charges;

  • the total price payable; and

  • the payment method.

The checkout button or equivalent wording will make clear that placing the order involves an obligation to pay.

10. ORDER CONFIRMATION

After you place an order, we will normally send an electronic acknowledgement to the email address supplied during checkout.

An acknowledgement that we have received your order does not necessarily mean that your order has been accepted.

Unless we expressly state otherwise during checkout, our acceptance occurs when we confirm that the goods have been dispatched or otherwise expressly confirm acceptance of the order.

At that point, a contract for the relevant goods is formed between you and Pollyngrey.

11. OUR RIGHT TO REFUSE OR CANCEL AN ORDER

We may refuse or cancel an order before acceptance where reasonably necessary, including where:

  • an item is unavailable;

  • there is an obvious pricing or product-information error;

  • payment cannot be authorised;

  • the delivery address cannot reasonably be serviced;

  • we reasonably suspect fraudulent or unlawful activity;

  • the order appears to be for unauthorised resale or abuse of a promotion; or

  • accepting the order would breach applicable law.

Where we cancel an order after taking payment, we will provide any refund legally due.

We will not exercise this right arbitrarily or in a way that removes your statutory consumer protections.

12. PAYMENT

Available payment methods will be displayed during checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment service providers.

We may carry out reasonable payment verification and anti-fraud checks before dispatching an order.

We are not responsible for additional fees independently imposed by your bank, card issuer or payment provider where those charges are outside our control and were not charged by Pollyngrey.

13. DELIVERY

Available delivery options and applicable charges will be displayed during checkout or explained in our Shipping Policy.

Customers may be offered options including:

  • Standard Shipping; and

  • Express Shipping.

Applicable delivery estimates will be disclosed separately during the purchasing process or in our Shipping Policy.

We will deliver goods within the period agreed with you.

Where no specific period has been agreed, applicable UK statutory delivery requirements will apply.

14. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address.

Please review your delivery details carefully before placing your order.

If you discover an error, contact:

help@Pollyngrey.store

as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

This does not affect any rights you may have where a delivery problem is caused by us or by a delivery provider for whom we are legally responsible.

15. DELAYED DELIVERY

If delivery is delayed, we will deal with the matter in accordance with applicable UK consumer law.

Where delivery by an agreed date is essential and the legal conditions are satisfied, you may have the right to terminate the contract.

In other circumstances, you may be entitled to require delivery within an appropriate additional period before cancelling.

Nothing in these Terms removes any statutory remedy relating to late or failed delivery.

16. RISK IN THE GOODS

For consumer orders, risk of loss or damage will pass to you in accordance with applicable consumer law.

Where we arrange delivery through a carrier, you will not generally bear the risk merely because we have handed the goods to that carrier.

This provision does not apply in the same way where you independently commission a carrier that was not offered by us.

17. OWNERSHIP OF GOODS

Ownership of goods normally passes to you when we have received full payment for the relevant products, subject to applicable law.

Risk and legal ownership are separate concepts and may pass at different times.

18. YOUR RIGHT TO CANCEL

Consumers purchasing online will normally have a statutory right to change their mind.

For most eligible goods, you may notify us that you wish to cancel within 14 days after the day on which you, or a person nominated by you, receives the goods.

You do not need to provide a reason for exercising the statutory cancellation right.

After notifying us, you normally have a further 14 days to return the goods.

Full details are provided in our Return & Refund Policy.

19. EXCEPTIONS TO CANCELLATION RIGHTS

Certain products may be excluded from the statutory change-of-mind cancellation right where UK law permits.

Examples can include:

  • products made to your specifications;

  • clearly personalised goods;

  • goods that deteriorate or expire rapidly;

  • certain sealed goods unsuitable for return for genuine health or hygiene reasons after the seal has been broken; and

  • other categories specifically excluded by applicable legislation.

These exceptions do not remove your rights where a product is faulty, misdescribed or otherwise does not conform to the contract.

20. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy and applicable UK consumer law.

Where you validly cancel an eligible distance contract, we will provide the refund required by law.

Where applicable, this may include the least expensive standard delivery charge offered for the original order.

If you selected an enhanced or premium delivery service, any amount exceeding the standard delivery charge may not be refundable where the law permits.

21. RETURN COSTS

For a change-of-mind return, you will normally be responsible for the direct cost of returning the goods where this has been disclosed to you and the law permits.

Where goods are faulty, damaged, incorrect or otherwise non-conforming, Pollyngrey will bear reasonable return costs where required by law.

Further details are contained in our Return & Refund Policy.

22. CONDITION OF CHANGE-OF-MIND RETURNS

You are entitled to inspect goods in a manner broadly comparable to what would reasonably be permitted in a physical shop.

If goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make an appropriate deduction for any resulting reduction in value where UK law permits.

This does not apply so as to restrict remedies for faulty or non-conforming products.

23. FAULTY OR NON-CONFORMING GOODS

Goods supplied by Pollyngrey must comply with applicable requirements under the Consumer Rights Act 2015.

Among other legal requirements, goods must generally be:

  • of satisfactory quality;

  • fit for applicable purposes; and

  • as described.

If an item does not meet applicable legal standards, you may have rights including, depending on the circumstances:

  • the short-term right to reject;

  • repair;

  • replacement;

  • price reduction; or

  • a final right to reject.

These legal remedies are not replaced by our voluntary store policies.

Please contact help@Pollyngrey.store if you believe an item is faulty.

24. SALE ITEMS

Products purchased during a sale or promotion retain the same statutory protections concerning quality, fitness for purpose and description as products purchased at full price.

A discounted price does not remove your legal rights.

If an item was discounted specifically because of a defect that was clearly disclosed to you before purchase, you may not be able to claim that the disclosed defect makes the goods non-conforming.

Other statutory rights remain unaffected.

25. SIZE AND FIT INFORMATION

Any size guides or fit recommendations provided by Pollyngrey are intended to assist you in selecting a product.

Sizing can vary between products, designs and manufacturers.

Please consult the relevant size information before placing an order.

Nothing in a size guide overrides the product description or your statutory consumer rights.

26. ACCOUNTS

Where our website allows customer accounts, you are responsible for taking reasonable steps to keep your login credentials confidential.

You must provide accurate account information and update it where necessary.

You must not:

  • impersonate another person;

  • access another person's account without authorisation;

  • use an account for unlawful purposes; or

  • deliberately interfere with the security of our website.

Please notify us if you reasonably believe that your account has been compromised.

27. ACCEPTABLE USE OF OUR WEBSITE

You may use Pollyngrey.store only for lawful purposes.

You must not knowingly:

  • use the website to commit fraud or other unlawful acts;

  • introduce viruses, malicious software or harmful code;

  • attempt unauthorised access to our systems;

  • interfere with the proper functioning of the website;

  • collect other users' information unlawfully;

  • scrape or systematically extract website content in breach of applicable law or our rights;

  • use automated systems in a manner that materially disrupts our services; or

  • falsely represent an affiliation with Pollyngrey.

We may take reasonable steps to protect our website, customers and systems from misuse.

28. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of Pollyngrey.store, including:

  • brand names;

  • logos;

  • graphics;

  • photographs;

  • product imagery;

  • text;

  • page designs;

  • graphics;

  • icons; and

  • original website content

is owned by, licensed to or lawfully used by Pollyngrey and is protected by applicable intellectual property law.

You may access the website for personal, non-commercial shopping purposes.

Nothing in these Terms transfers intellectual property ownership to you.

You must not reproduce, distribute, sell, commercially exploit or create unauthorised derivative works from protected Pollyngrey content except where permitted by law or with our permission.

29. TRADE MARKS

The Pollyngrey name, logo, branding and associated marks may be protected by applicable trade mark and intellectual property laws.

Use of these marks without permission is prohibited except where legally permitted.

References to third-party brands remain the property of their respective owners.

30. THIRD-PARTY SERVICES

Our website may use third-party providers for services including:

  • payment processing;

  • website hosting;

  • analytics;

  • fraud prevention;

  • logistics;

  • delivery;

  • customer communications; and

  • other technical functions.

Use of third-party providers does not remove any responsibility that applicable consumer law places on Pollyngrey.

Third parties may also have their own terms and privacy practices where you interact directly with their services.

31. THIRD-PARTY LINKS

Pollyngrey.store may contain links to third-party websites.

A link does not necessarily constitute our endorsement of that website, its products or its content.

We are not responsible for independent third-party websites that are outside our control.

You should review the relevant terms and privacy notices before using third-party websites.

32. REVIEWS AND CUSTOMER CONTENT

If our website allows you to submit reviews, photographs, comments or other content, the content must:

  • reflect your genuine experience where presented as a review;

  • not be knowingly false or misleading;

  • not infringe third-party rights;

  • not contain unlawful material;

  • not contain malicious code; and

  • not impersonate another person.

We will not knowingly commission, publish or manipulate fake consumer reviews in breach of applicable law.

Where reviews are incentivised, this should be disclosed where required.

We may moderate content for legitimate reasons, but we will not selectively manipulate reviews in a way that misleads consumers.

33. ACCURACY OF CUSTOMER INFORMATION

You agree to provide information that is accurate and sufficiently complete for us to process your order.

We are not responsible for problems caused solely by materially incorrect information supplied by you where we could not reasonably have identified the error.

This provision does not exclude responsibility where Pollyngrey or a party for whom we are responsible causes or contributes to the problem.

34. FRAUD PREVENTION

We may conduct reasonable checks intended to prevent:

  • fraudulent transactions;

  • identity theft;

  • unauthorised payments;

  • abuse of promotions; or

  • other unlawful activity.

An order may be temporarily held, declined or cancelled where there are objectively reasonable fraud or security concerns.

Any personal information used for these purposes will be handled in accordance with applicable data protection law and our Privacy Policy.

35. OUR RESPONSIBILITY TO YOU

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes or limits liability for:

  • death or personal injury caused by negligence where liability cannot lawfully be excluded;

  • fraud or fraudulent misrepresentation;

  • breach of rights relating to title to goods where those rights cannot lawfully be excluded;

  • statutory rights concerning faulty or misdescribed goods; or

  • any other liability that cannot legally be restricted.

36. FORESEEABLE LOSS

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill, to the extent required by applicable law.

Loss or damage is foreseeable where it was obvious that it would happen or where both you and we knew that it might happen when the contract was made.

Nothing in this section restricts mandatory consumer remedies.

37. BUSINESS LOSSES

Our products are intended primarily for consumers purchasing for personal use.

To the extent permitted by law, we are not responsible under a consumer contract for purely commercial losses such as:

  • loss of business;

  • loss of profits;

  • loss of commercial opportunity; or

  • business interruption

where the products were purchased wholly or mainly outside a consumer context.

This does not affect any rights that cannot lawfully be excluded.

38. WEBSITE AVAILABILITY

We aim to keep Pollyngrey.store reasonably available and secure.

However, we do not guarantee that the website will always operate without interruption.

We may temporarily suspend or restrict access for reasons including:

  • maintenance;

  • security;

  • system upgrades;

  • technical failures; or

  • circumstances beyond our reasonable control.

Temporary website unavailability does not affect rights relating to contracts already entered into.

39. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a failure or delay caused exclusively by circumstances outside our reasonable control to the extent permitted by law.

These may include significant disruption caused by events such as:

  • natural disasters;

  • severe transport disruption;

  • widespread telecommunications failures;

  • governmental restrictions; or

  • other extraordinary circumstances beyond reasonable control.

Where such an event affects an existing consumer order, we will continue to comply with any statutory obligations and remedies that remain applicable.

40. PRIVACY AND PERSONAL DATA

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Our Privacy Policy explains matters including:

  • what personal information we collect;

  • why we collect it;

  • how it is used;

  • how long it may be retained;

  • when it may be shared; and

  • your data protection rights.

Please review the Privacy Policy before using our services.

41. COOKIES

Pollyngrey.store may use cookies and similar technologies.

Further information about the technologies used, their purposes and available choices will be provided through our Cookie Policy or cookie management interface where required.

Non-essential cookies will be handled in accordance with applicable consent requirements.

42. CUSTOMER COMMUNICATIONS

Transactional communications relating to an order may be sent to the contact details you provide.

These may include:

  • order confirmations;

  • payment notifications;

  • dispatch information;

  • delivery updates;

  • return information; and

  • important service messages.

Marketing communications are treated separately and will be sent only where permitted by applicable law.

43. COMPLAINTS

We aim to resolve customer concerns fairly.

If you have a complaint regarding an order or our services, please contact:

help@Pollyngrey.store

Please provide your order number, where available, and sufficient details to allow us to investigate the matter.

Making a complaint does not affect your statutory rights or prevent you from seeking another remedy available by law.

44. ALTERNATIVE DISPUTE RESOLUTION

Where applicable, we may provide information about an appropriate alternative dispute resolution (“ADR”) procedure or provider in circumstances required by law.

ADR procedures can sometimes allow disputes to be considered without court proceedings.

Participation in a particular ADR procedure will depend on the applicable legal requirements and circumstances of the dispute.

Nothing in this section prevents you from exercising any right to bring proceedings before a competent court.

45. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • changes to our business;

  • changes to our website;

  • legal or regulatory developments;

  • security requirements; or

  • improvements to the clarity of our terms.

Any updated Terms will be published on Pollyngrey.store with an updated revision date.

Changes will not retrospectively remove rights that you have under a contract already formed unless the law allows it and the change is fairly agreed.

The terms applying to a particular order will generally be those in effect when the relevant contract was formed.

46. NO WAIVER

If we do not immediately enforce a right under these Terms, this does not automatically mean that we have waived that right.

Similarly, giving additional time to perform an obligation does not prevent us from enforcing that obligation later where legally permitted.

47. SEVERABILITY

If a court or competent authority finds that a provision of these Terms is unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

Any unenforceable provision will be interpreted or removed only to the extent necessary.

48. TRANSFER OF RIGHTS

We may transfer our rights or obligations under a contract where legally permitted, provided that doing so does not reduce your rights or guarantees under the contract.

You may transfer your rights where applicable law permits.

We will not use this provision to unfairly disadvantage consumers.

49. THIRD-PARTY RIGHTS

Unless these Terms expressly state otherwise, a person who is not a party to the contract will not normally have a right to enforce its terms.

This provision does not affect rights that third parties may have under mandatory law.

50. GOVERNING LAW

If you are a consumer resident in the United Kingdom, these Terms and contracts formed through Pollyngrey.store will be governed by applicable UK law, taking into account the part of the United Kingdom in which you reside and any mandatory protections available to you.

Nothing in these Terms deprives you of mandatory consumer protections applicable in your place of residence.

51. JURISDICTION

Consumers may bring proceedings in a court that has jurisdiction under applicable law.

If you live in:

  • England or Wales, proceedings may generally be brought in the courts of England and Wales;

  • Scotland, proceedings may generally be brought in the Scottish courts; or

  • Northern Ireland, proceedings may generally be brought in the courts of Northern Ireland.

Nothing in these Terms restricts any mandatory jurisdictional right available to you.

52. ENTIRE AGREEMENT

These Terms, together with any policies expressly incorporated into your purchase, form part of the contractual framework between you and Pollyngrey.

Relevant policies may include:

  • Return & Refund Policy;

  • Shipping Policy;

  • Privacy Policy;

  • Cookie Policy;

  • Contact Information; and

  • Legal Notice.

Mandatory pre-contract information provided to you in connection with your purchase also forms part of the consumer contract where required by law.

53. PRECEDENCE OF STATUTORY RIGHTS

If any statement contained in:

  • these Terms;

  • our Return & Refund Policy;

  • our Shipping Policy;

  • a promotional offer;

  • product information; or

  • another store policy

conflicts with a mandatory statutory consumer right, the statutory right will take precedence.

No store policy may be interpreted as requiring you to waive a legal protection that cannot lawfully be waived.

54. CONTACT INFORMATION

If you have questions regarding these Terms, an order or your rights as a customer, please contact:

Pollyngrey
Website: Pollyngrey.store
Email: help@Pollyngrey.store

Our complete trader identity, geographic business address and any additional legally required business information are available through our Contact Information and Legal Notice pages.